The Intercultural Training

People from different cultural backgrounds have made the United States their home; and, in addition our communities colorful diversity is reflected in the business world. This can enrich a company and enlighten its outlook; but employees need to be mindful of cultural differences with coworkers, in order to continue operating efficiently.

Through intercultural training, companies can educate employees and, most important, enhance interpersonal connections between coworkers from different cultures.

A 2008 Graduate Management Admission Council (GMAC) survey, found that cross-cultural training was the third most important factor in augmenting the return on investment from international projects.

Global Arena’s intercultural training alleviate cultural stressors for employees; and prevent disruptions clients’ face by ensuring cohesion amongst all levels of a global organization.

Intercultural training programs

Global Arena has worked with organizations around the globe to create customized intercultural training programs; targeted to focus on the specific cultures and challenges that company faces. Our team recently created an intercultural training program that helped Chinese expatriates and their American colleagues mend cultural gaps to increase effectiveness amongst the staff.

Our corporate trainer, an expat from China who lives in the United States, designed an agenda to validate, and debunk personal perceptions and assess their overall comfort with variations in culture. An assessment was conducted to see how much the assignees knew prior to the training.

The corporate trainer provided an overview of the stages an expatriate will face; when adapting to a new country, and highlighted the causes and symptoms of culture-shock, to help minimize their stress. Cultural patterns of both American and Chinese colleagues were compared and contrasted in a group setting. Discussions and performing scenario allowed counterparts to work together to increase effectiveness through linguistic and non-verbal communication.

Improving Communication

Global Arena’s intercultural training strengthened relationships and improved communication amongst co-workers; in addition, Global Arena, helped employees to develop a deeper understanding of non-verbal and electronic communications; and moreover built trust amongst the team as a whole. 80% of employees who underwent the intercultural training stated that the program was valuable to them.

Global Arena’s ability to customize in-person company trainings; or facilitate virtual trainings on a wide variety of cultures has increased productivity, personal growth, and corporate development amongst our global clients. We believe being proactive about cultural differences in global companies allows our clients to set themselves apart from their competition.

Learn more about Global Arena’s intercultural training methodologies.


Sources: Global Relocation Trends 2008 l Global HR News’. 20 July 2015
The Return on Investment (ROI) for Intercultural Training by Cultural Candor/23 July 2015
Handbook of Intercultural Training Landis & Brislin 1983

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