Working with Interpreters in a Professional Setting

(Available August 2020)

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Working with Interpreters in a Professional Setting is available as an e-learning course lecture. The course is designed for employees and teams who work with international and multilingual populations and interpreters. By the end of the course, participants will have a better working knowledge of the interpreting industry, the hiring process for foreign language interpreters, the standards for foreign language interpreters, and best practices for working with foreign language interpreters and multilingual clients or patients.


The course gives an insider’s perspective of the interpreting industry. Module one focuses on the role of the interpreter, the differences between interpreters and foreign language speakers, different interpreting styles and specialties, the hiring process for interpreters, and interpreting trainings. Module two explains the differences between working with agencies and independent contractors, proper request procedure for working with an agency, and quick tips for before, during, and after your interpreting session.

Duration and format

The course is timed to last for 30-45 minutes and consists of informational modules and (if requested) an exam with a certificate upon completion and a passing exam result. Each module consists of a variety of informational slides, both lecture and interactive, to broadly engage employees, ensure information retention, and encourage application. This e-learning version of the course is entirely online and easily accessible from our e-learning platform—no downloads or special permissions required. The information is updated regularly to meet current standards. Working with Interpreters in a Professional Setting is further customizable to fit your organization’s needs. Please feel free to contact us with any questions or for more information using the below form.


This course has a cost of $45.